Inter American Trust Bank will never contact our members on an unsolicited basis to ask for your account PINs, passwords, and/or access codes. In addition, we will never email you to ask for your account number or social security number. If you ever receive a suspicious call or email, contact us at to let us know. Be aware that Inter American Trust Bank never provides a link inside an email that asks you for any personal financial information. To access your personal financial information, you should only log on to Online Banking from our website.
Information regarding Equifax’s data breach:
Equifax has reported that a data breach at the company may have affected 143 million Americans, jeopardizing Social Security numbers, birth dates, addresses and some credit card numbers as well as some driver’s license numbers. The breach occurred from mid-May through July 2017.
Equifax has set up a specific website to help consumers find out if their information has been exposed. The company says it is also sending notices in the mail to consumers whose credit card numbers and/or dispute documents were exposed.
In addition to the website, Equifax is also offering consumers the option to sign up for credit file monitoring and identity theft protection — as part of its TrustedID Premier offering — which includes:
The offer is completely free to U.S. consumers for one year.
The dedicated website also provides more information on ways consumers can protect their personal information, as well as ways to contact the company, including a dedicated call center that’s open seven days a week from 7:00 a.m. to 1:00 a.m. ET. That number is 866-447-7559.
The most effective way to protect yourself from identify theft is with a credit freeze. A credit freeze allows you to seal your credit reports and use a personal identification number (PIN) that only you know and can use to temporarily “thaw” your credit when legitimate applications for credit and services need to be processed. The added layer of security means that thieves can’t establish new credit in your name even if they are able to obtain your personal information.
Freezing your credit files has no impact whatsoever on your existing lines of credit, such as credit cards. You can continue to use them as you regularly would even when your credit is frozen. Click here for instructions on freezing your credit.
Tips to protect yourself from online scammers:
We would like make you aware of a recently discovered data breach at Docusign, the electronic signature vendor for Inter American Trust Bank documents. So far, the breach seems to have only affected users who elected to create a Docusign account when prompted to sign documents electronically through Docusign. If you did create an account, your name and email address may have been compromised, making you vulnerable to phishing emails in attempts to gather more personal information. To combat this threat, we would like to remind you that Inter American Trust Bank will never send you anything through Docusign without a prior conversation with a loan officer or member service representative. We also never ask you to verify any personal information by email.
Your financial well-being is always our top priority and your personal information entrusted to Inter American Trust Bank was never exposed or compromised. Please visit Docusign’s website created for this breach for updates: https://trust.docusign.com/en-us/personal-safeguards/
Download your mobile applications, particularly Inter American Trust Bank Mobile apps, from Google and Apple only. Any other source is unauthorized, may compromise your device, and/or lead to fraud against your accounts.
Ensure you are not using the same passwords for Online Banking that you would use with your email account at Yahoo. Yahoo recommended that its customers use Yahoo Account Key, an authentication tool that verifies a user’s identity using a mobile phone and eliminates the need to use a password on Yahoo altogether.
Security Alert – Scammers push people to pay with iTunes gift cards. Visit the Federal Trade Commission's website for more information: https://www.consumer.ftc.gov/blog/scammers-push-people-pay-itunes-gift-cards?utm_source=govdelivery
Is your mobile device secure? Click here to download tips for securing your mobile device.